Support Corner Webcast: Office 365 Support & Recovery Assistant (SaRA)

Amir Hague will be delivering a webcast to introduce the Support & Recovery Assistant tool – SaRA.  Amir is a very well known and respected program manager within Microsoft, who is heavily focused on Office 365 and Exchange issues.


What: This webcast introduces SaRAwhich is an automated tool that can be run by Office 365 users on their machines to help troubleshoot common support issues, related to Outlook, Office Setup, Outlook Web App & Mobile devices. We will be talking about:

  • Objectives of SaRA & Target Audience
  • Support Scenarios available in SaRA
  • Technical Details of Support Scenarios (analyzers & recovery workflows)
  • Lifecycle of Scenario Development
  • Live Demos of certain scenarios & recovery workflows
  • SaRA Telemetry & Customer Follow Ups
  • SaRA Resources
  • Future Plans

When: January 26th, 2016 @ 10:00am (PST), 1 hour presentation

Who:Amir Haque is a Supportability Program Manager focusing on Exchange Client Access & Mobility scenarios. He has been working with Exchange Server for over 15 years. Most recently when we released Office 365 & Exchange Online, his main focus has been on the supportability of Client Access scenarios in online space. Amir analyzes common support issues for Exchange client access scenarios and then works with different product teams to improve customer experience in those scenarios. Since April last year, he has been working with SaRA Team to help develop automated troubleshooting and recovery workflows for top support issues in Outlook, OWA & Mobile devices.


For additional information and how to join, please see the Office 365 community site




Rhoderick Milne [MSFT]

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